Refunds can be issued within 14 days of items being returned in good condition. You also get a refund fully if your dress did not arrive on time or at all due to circumstances beyond our control, this is very rare but human errors can occur. (It is very important to let us know your wear date, as we work with time). You would be refunded in the same method that you paid ie refunded back to your credit card etc.
It is very rare for dresses to be returned, but in case you decide to return them, you can either get a full refund, a store credit or exchange for sizing or colour, whichever you prefer. If you decide to return, it would be at your own expense and please use a trackable courier company.
Returned items would be dealt with instantly and your store credit would be available immediately to use at any time, it does not expire and you can pass it to another person of your choice.
We guarantee authenticity and quality so returns would not be necessary. It would be important that you ensure that the dress is in its original condition i.e no smell of perfume, no sequins missing, no smell of smoke, no wrinkles, and returned in its original packaging etc.
Acceptance of your purchase would take place when the goods are dispatched. We have a right to refuse or accept a purchase.
Availability of dress: Some of the dresses are not always available for pre-order especially when they are out of season, so please inquire with us. Designers have right to stop production of some dresses due to lack of fabric or simply to introduce new line etc. So in season, it is advisable to grab the dress of your choice before production stops. 80% of out of season dresses can be re-produced.
We accept all major credit cards online including American Express, the website is fully secured but if you are not comfortable to order online, you can ring us with your card details or we can send you a payment link which would enable you order at your own comfort. You can also do bank transfer or send us a cheque, but we can only process the order once the cheque is cleared and the transfer fully cleared into our bank account. Payment by Western Union or Worldremit is acceptable. You can pay by cash too.
Indecision: If in case you love 2 or more dresses, and not sure which one to order, you could order any number of dresses at a time, and you would have 14 day return policy for full refund on the dresses you returned (this is an exception for customers who ordered 2 or more dresses, on the terms that they keep at least one of the dresses). For the Autumn/Winter, Spring/Summer season, the website would be updated with new collection, so you will always be spoilt for choice.
We would like to know the wear date in order to ensure you receive your dress well on time, as delays may occur.
If you can, prior to ordering or after ordering, try measuring yourself, around your bust wearing your normal bra, your waist around the navel or bellybutton, and your hips the fullest part of the hips, call or email us with these details, this will help us get your correct size.
We do not have a shop, all inventory are online. If you are not happy with your initial order, you will have the opportunity to take an alternative item as replacement for a store credit or full refund.
Your information is never given out to a 3rd party, except for delivery purposes (shipping address and telephone numbers are required for delivery purposes). Email addresses and personal information i.e address and telephone number are solely for our use only to contact you or update you about goods and services.
Periodically we send out emails to update you on latest or discontinued products - we use the information supplied by you voluntarily via email or other direct contact with you and only use it for our own purpose. We do not rent, sell or share your information.
If you would like to cancel an order after the order has been placed you must do so within 24hours. You are required to send an email or ring us stating that you wish to cancel your order. After 24hours all orders are sent to the processing warehouse and cannot be cancelled. If a delivery is refused by the customer a 35% restocking fee will be taken from your refund for refused packages.
Availability of Goods/Placing Orders
Some items on the website are subject to availability and there is no guarantee that a dress would be in stock when your order is placed. The time frame is clearly indicated on every dress page on the website, if by chance an item is not in stock when you place your order you would be notified by email immediately and you would have the opportunity to have a special order. If you just want to check if the item is available without actually purchasing, we ask that you send us an email to email@example.com or Mobile: 07432 440 646.
All garments will have an ease in the bust, waist and hip measurements. All measurements represent body measurements, not the finished garment. Some dresses come with a matching shawl.
Legal Warranty - EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees.
Shipping Details – Within UK £5.99 to £15.99 EU from £15 to £45 and Rest of the world £25 to £45
We do have special pricing for our USA customers, email us with your requirements.
We do not have a printed catalogue, to send out to customers. All products are visible on the website.
The website is always being updated, as new season arrives. Last season stocks would be removed to make room for new season stock. Some old stock may still be available to order, just ask. Please grab it quickly when you can as these dresses do get sold out or production stops completely meaning we can't get the dress any longer!
How Safe is Your Ordering
We only use the most current and up to date security encrypted software to ensure our customers privacy. The system is fully secured.
Your item is dispatched within UK or Worldwide using courier service such as, DHL, FedEx, and Parcel force or Royal mail whichever is appropriate, and the system is fully track able online.
Processing of Order
Orders that are ready are dispatched the same day, otherwise it generally takes from 3days up to 45days for prom dresses. You can always inquire on the status of your order.
All the inquiries should be addressed to firstname.lastname@example.org Mobile: 07432 440 646.
Shopping Experience - We understand that we cannot get it right all the time, or please everyone, this also applies to every business or company, please contact us with any concerns and we would try our best to rectify the problem. And any experience would help us to improve and continue to serve you and others better.
GRAB THOSE GORGEOUS DRESSES QUICKLY TO AVOID DISAPPOINTMENT! HAPPY SHOPPING AND THANK YOU FOR YOUR CUSTOM.